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    Your USA Based Virtual Assistant

     

    Welcome! Are you a busy small business owner, self-employed entrepreneur, or coach overwhelmed by daily tasks and in need of more time to pursue your passions? Look no further. With a strong dedication to supporting your success and a deep passion for administrative excellence, I am here to assist. My 20 years of experience in administrative and customer service roles equip me to significantly enhance your business operations and free up your valuable time.

  • Services Available

    Admin/Management

    • Monitoring and responding to emails
    • Organizing email inboxes
    • Managing blog comments
    • Managing social media comments
    • Calendar maintenance
    • Data entry
    • Ordering, packaging, and sending gifts to clients
    • Sending Thank You’s
    • Writing job listings
    • Arranging interviews
    • Client onboarding tasks like responding to emails and sending invoices and contracts
    • Following up with leads/clients
    • Managing online communities
    • Creating and updating SOPs
    • Organizing cloud files
    • Organizing G-Drive files

     

    Misc. Tasks

    • Follow up with customers or potential customers via email or text
    • Send out email blasts to your email list for promotions
    • Calendar Management
    • Send out greeting cards to your team or customers
    • Send invoices for payment to clients.
    • If you need something done that is not listed get in touch. I may know how to do it if not I can learn.

    Bookkeeping

    • Managing payments and invoicing
    • Processing orders and refunds
    • Handling payroll
    • Billing and invoices

     

    Social Media

    • Managing Facebook groups
    • Responding to social media messages and comments

     

    Customer Service

    • Answer Customer Inquiries via Email or Ticket Management System
    • Answer Customer Messages via Social Media
    • Set up Support Ticket System such as Zendesk, Front, Gorgias, etc.

    Programs I have experience with:

    • G Suite
    • Microsoft Office
    • Asana
    • Basecamp
    • ClickUp
    • Buffer
    • Zendesk
    • Front
    • HelpScout
    • Wordpress
    • Canva
    • Clickfunnels
    • Stripe
    • Paypal
    • Shopify
    • Shipstation
    • & more! If I don't know it I can learn it very quickly!
  • Testimonials

    Dawn, Transformation Coach

    Shelly worked with our company for 3 years and handled just about everything.

    • She took care of all of our customer support via email, 
    • She handled all of our credit card and Paypal disputes with about a 92% success rate, 
    • She also posted on our social media accounts.  
    • She managed our email database of over 60,000.  
    • In addition, she received and processed all of our companies post mail.
    • She also handled any recurring billing issues

    I have been impressed with her on many levels - she treats the business as if it were her own, she cares very much about customers and it shows in her communications. She has been 100% dependable and she learns quickly.

    Lisa, Health & Wellness Coach

    Shelly is awesome. I knew I needed a little help growing my business but didn't realize how much a VA could take off of my plate until I started working with her. Anything I have needed she has completed quickly and efficiently. I highly recommend her to anyone looking for a Virtual Assistant!

    Kristopher, Ecommerce Manager

    Shelly is an extremely positive person. I don't know where I would be right now without her organizational skills.!

  • Pricing

    Packages are designed to be purchased on a monthly basis and are suited to businesses with ongoing service requirements.

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    Package #1

    $600/month

    • Includes up to 20 hours per month.
    • Monthly hours are comprised of any tasks within my skill set.
    • Includes unlimited email or WhatsApp communication.
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    Package #2

    $900/month

    • Includes up to 30 hours per month.
    • Monthly hours are comprised of any tasks within my skill set.
    • Includes unlimited email or WhatsApp communication.
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    Package #3

    $1140 /month (Save 5%)

    • Includes up to 40 hours per month.
    • Monthly hours are comprised of any tasks within my skill set.
    • Includes unlimited email or WhatsApp communication.

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    Package #4

    $1710/month (Save 5%)

    • Includes up to 60 hours per month.
    • Monthly hours are comprised of any tasks within my skill set.
    • Includes unlimited email or WhatsApp communication.

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  • Why Packages?

    I package my services with a monthly payment for several reasons...

     

    ☼ it's a powerful psychological statement to your subconscious mind that you're serious about the growth of your business & abundance in your life

     

    ☼ you don't have to waste time thinking about and allocating your business tasks week after week

     

    ☼ you can secure my services and be sure of my availability for as long as you need

     

    ☼ you can relax knowing that your business tasks are being handled, month after month, and contributing to its growth

     

    ☼ you can budget more easily with a consistent fee

     

    How does it all work?

    After an initial conversation, if we mutually agree that this would be a beneficial business relationship, I would send you an invoice for the first months fees. You would then pay the first month's fee and I would get started on tasks and be available to you for the allotted hours of your plan for the month.

    Terms of service

    ☼ Packages are fully customizable, within my skill set.

     

    ☼ Packages are designed to be purchased on a monthly basis and are suited to businesses with ongoing service requirements.

  • Contact Me

    Don't be afraid to reach out. You + me = awesome.