Shelly Groce
Your USA Based Virtual Assistant
Welcome! Are you a busy small business owner, self-employed entrepreneur, or coach overwhelmed by daily tasks? If you need more time to focus on your passions, you’ve come to the right place. With 20 years of experience in administrative and customer service roles, I am dedicated to enhancing your business operations and freeing up your valuable time. Let my expertise in administrative excellence and commitment to your success support you in achieving your goals.
Services Available
Admin/Management
- Monitoring and Responding to Emails: Ensure timely and professional communication by managing your email inbox, responding to inquiries, and prioritizing important messages.
- Organizing Email Inboxes: Keep your inbox clutter-free and organized by categorizing emails, setting up filters, and archiving old messages.
- Managing Blog Comments: Engage with your audience by moderating and responding to comments on your blog, fostering a positive community.
- Managing Social Media Comments: Monitor and reply to comments on your posts to maintain an active and responsive social media presence.
- Calendar Maintenance: Stay on top of your schedule with efficient calendar management, including setting up appointments, reminders, and coordinating meetings.
- Data Entry: Ensure accuracy and efficiency in your data management tasks, from inputting information into databases to updating records.
- Ordering, Packaging, and Sending Gifts to Clients: Strengthen client relationships by handling the entire process of sending personalized gifts, from ordering to packaging and delivery.
- Sending Thank You Notes: Show appreciation to your clients with thoughtful and timely Thank You notes.
- Managing Online Communities: Foster a vibrant online community by moderating forums, responding to member queries, and facilitating discussions.
- Creating and Updating SOPs: Develop and update standard operating procedures (SOPs) to maintain consistency and efficiency in your operations
- Organizing Cloud Files: Keep your digital workspace organized by systematically categorizing and storing files in cloud storage solutions.
Customer Service
- Answering Customer Inquiries via Email or Ticket Management System: Provide timely and accurate responses to customer questions and issues through email or ticket systems, ensuring high satisfaction levels.
- Answering Customer Messages via Social Media: Manage and respond to customer messages on social media platforms, maintaining a prompt and professional interaction that reflects your brand's voice.
- Fostering Customer Loyalty: Build strong customer relationships by delivering consistent, friendly, and helpful support that encourages repeat business and brand loyalty.
- Maintaining Your Brand Voice: Ensure all customer interactions align with your brand's tone and values, providing a cohesive and positive experience across all communication channels.
Misc. Tasks
- Follow up with customers or potential customers via email or text
- Send out email blasts to your email list for promotions
- Calendar Management
- Send out greeting cards to your team or customers
- Send invoices for payment to clients.
- If you need something done that is not listed get in touch. I may know how to do it if not I can learn.
Programs I have experience with:
- G Suite
- Microsoft Office
- Asana
- Basecamp
- ClickUp
- Buffer
- Zendesk
- Gorgias
- Front
- HelpScout
- Canva
- Clickfunnels
- Stripe
- Paypal
- Shopify
- Shipstation
- & more! If I don't know it, I can learn it very quickly!
Testimonials
Dawn, Transformation Coach
Shelly worked with our company for 3 years and handled just about everything.
- She took care of all of our customer support via email,
- She handled all of our credit card and Paypal disputes with about a 92% success rate,
- She also posted on our social media accounts.
- She managed our email database of over 60,000.
- In addition, she received and processed all of our companies post mail.
- She also handled any recurring billing issues
I have been impressed with her on many levels - she treats the business as if it were her own, she cares very much about customers and it shows in her communications. She has been 100% dependable and she learns quickly.
Lisa, Health & Wellness Coach
Shelly is awesome. I knew I needed a little help growing my business but didn't realize how much a VA could take off of my plate until I started working with her. Anything I have needed she has completed quickly and efficiently. I highly recommend her to anyone looking for a Virtual Assistant!
Kristopher, Ecommerce Manager
Shelly is an extremely positive person. I don't know where I would be right now without her organizational skills.!
Shelly Groce© 2024